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  [Contact Us] [Customer Support]

Return and Exchange Policy

Broken merchandise .

1. Jewelry purchased directly from us:
All goods purchased directly from us have a one year unconditional warranty.  Please send your damaged merchandise along with a copy of your original receipt as well as your name, address, phone number and email address to the address below.

Also include a brief description of the product, for example, if there was a lost stone; please let us know the color.

We will assess if we are able to repair it, replace it, or refund your money.  We are not responsible for damages to jewelry incurred by careless handling or shipping.  You must pay the shipping charges in returning the piece of amber to us and we will pay for the return shipping.

Valerio 888
Attn: Repair Department
35 West 36 Street, 3 rd floor
New York , NY 10018
212-631-8090

2. The Valerio888 jewelry purchased from another retailer:
Please contact the retailer you purchased the Valerio 888 jewelry from to check their warranty policies.


Goods you would like to return:

1. Valerio888 jewelry purchased directly from us: All goods purchased directly from us have 30-day money back guarantee.  Please send your merchandise along with a copy of your original receipt, as well as your name, address, phone number and email address to the address below.

Also include comments regarding the refund preference. If you want a credit to your credit card, please include your credit card number and expiration date.

Valerio 888
Attn: Returns Department
35 West 36 Street, 3 rd floor
New York , NY 10018
212-631-8090

2. The Valerio888 jewelry purchased from another retailer:

Please contact the retailer and check their return policy.

Feel free to let us know if you have any questions regarding our customer support policies by email:

 mail to: general@valerio888.com, or by phone: 212-631-8090.

 
35 West 36 Street, 3rd floor New York, NY 10018 .. toll free. 800.799.8007 .. tel. 212.631.8090 .. fax. 212.631.0199 .. e-mail: general@valerio888.com